store policies
Customer Service
Email: info@mygreenhomeshop.com
Phone: 888-866-5779
Hours: 9 AM - 5 PM (PST) Monday-
Friday
Shipping* Policies
Most products shipped within the contintental United
States are shipped at a rate of $5 per order. For
orders placed in Hawaii and Alaska the shipping
rate is $10 per order for most products. Additional
charges will apply for over-sized
and furniture items. Our shipping method is USPS
Priority Mail. Please allow 3-10 business days for
delivery. For rush orders, there will be additional
charges. Expediated service is not available to
P.O Boxes, some over-sized
items and items drop-shipped directly from the manufacturers.
Some drop-shipped items can only be shipped in the
continental United States. Most large and oversized
items take 6-8 weeks for delivery.
If your shipment arrived damaged, please refuse
delivery and have damaged noted to the delivery
person. Contact us immediately so that we may replace
the damaged item (s) free of charge.
Returns
Your satisfaction is our top priority. We accept
returns within 30 days of purchase. All returns
must be authorized in advance by My Green Home by
email or phone. Products must be returned in their
original packaging, unused and unwashed. Packing
receipts must also be included. Shipping and handling
charges are non- refundable, and there will be a
restocking
fee of 15% for all returns. Please note that we
do not accept returns for furniture unless deemed
defective upon delivery.
Payment Methods Accepted
Visa, MasterCard, American Express and Discover
Security
You are shopping on a secured site. My Green Home
does not give out or sell any customer information.
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