store policies

Customer Service

Email: info@mygreenhomeshop.com
Phone: 888-866-5779
Hours: 9 AM - 5 PM (PST) Monday- Friday

Shipping* Policies
Most products shipped within the contintental United States are shipped at a rate of $5 per order. For orders placed in Hawaii and Alaska the shipping rate is $10 per order for most products. Additional charges will apply for over-sized and furniture items. Our shipping method is USPS Priority Mail. Please allow 3-10 business days for delivery. For rush orders, there will be additional charges. Expediated service is not available to P.O Boxes, some over-sized items and items drop-shipped directly from the manufacturers. Some drop-shipped items can only be shipped in the continental United States. Most large and oversized items take 6-8 weeks for delivery.

If your shipment arrived damaged, please refuse delivery and have damaged noted to the delivery person. Contact us immediately so that we may replace the damaged item (s) free of charge.

Returns
Your satisfaction is our top priority. We accept returns within 30 days of purchase. All returns must be authorized in advance by My Green Home by email or phone. Products must be returned in their original packaging, unused and unwashed. Packing receipts must also be included. Shipping and handling charges are non- refundable, and there will be a restocking
fee of 15% for all returns. Please note that we do not accept returns for furniture unless deemed defective upon delivery.

Payment Methods Accepted
Visa, MasterCard, American Express and Discover

Security
You are shopping on a secured site. My Green Home does not give out or sell any customer information.